Abu Dhabi Commercial Bank, ranked as the United Arab Emirates’ third-largest financial institution by assets, announced Monday that it has successfully resolved a technology-related disruption that had been impacting select banking services over the previous week.
The bank did not disclose the root cause of the problem, but described it as something that “affected the ability of certain customers to access services through our mobile banking app, most notably payments and transfers.”
According to the bank, the disruption was not constant — it occurred intermittently, lasting only a few hours on the days when customers were affected. Officials emphasized that at no point during the outage were customer data or account balances placed at risk.
The bank clarified that only a portion of its retail “Aspire” customer base experienced the issue. Services for corporate clients and other banking systems had remained fully functional and stable for the four days leading up to the announcement.
Abu Dhabi Commercial Bank is primarily owned by the Abu Dhabi government, through its sovereign wealth fund, Mubadala Investment Company.
