Residents of Salisbury now have access to a streamlined way to communicate non-emergency concerns to city officials.
The city’s Information Services Department has transitioned to an updated digital system that modernizes how residents can report issues and track their progress. This technological upgrade aims to enhance the experience for both city staff and community members.
The revamped platform, known as Citizen Reporter, replaces what was previously called the problems or issues reporting system. Citizens can access this service through the city’s website by clicking on “Report an Issue,” maintaining the same entry point as the old system.
The new system allows residents to file reports without revealing their identity or to provide contact information for progress updates. Additionally, community members can browse other submitted requests to promote government transparency and access extra resources through the city’s Citizen Reporter Hub Site.
Mayor Randy Taylor expressed enthusiasm about the technological advancement, stating, “Our goal is to make it easier for residents to connect with their local government. This new system improves transparency and ensures that citizen requests are handled quickly and effectively.”
City officials plan additional website improvements throughout the next year, including changing the “Report an Issue” button to read “Submit a Citizen Report” as part of broader website renovations. The process begins with pinpointing the relevant location, verifying the matter doesn’t require emergency services, and then choosing an appropriate service category. Users can then provide detailed descriptions and upload photographs related to their concerns.
According to the City’s Information Services Department, “This new platform and interface leverages Esri’s ArcGIS technology and incorporates feedback gathered over several years from users of the previous system. As a result, citizen service requests will be processed more efficiently, with improved workflows and users will experience more consistent notification updates.”
Residents interested in using the service or learning more can visit https://citizenrequest-salisbury.hub.arcgis.com/
