The popular ticket resale website StubHub Holdings reached a $10 million settlement with federal regulators on Thursday over allegations the company hid additional fees from customers purchasing event tickets.
Federal Trade Commission officials filed the complaint and proposed agreement in New York federal court, stating that StubHub displayed ticket listings on its platform “without clearly and conspicuously disclosing up-front how much consumers actually would pay, including all mandatory fees.”
The settlement stems from the FTC’s “Fees Rule” that took effect in May of last year, mandating that businesses must transparently show complete pricing for live event tickets upfront.
Federal regulators had previously sent StubHub a warning notice after implementing the new pricing transparency requirements.
Under the terms of the agreement, the company must provide financial compensation to affected customers.
A company representative stated that while StubHub disputes the FTC’s interpretation of the matter, they are issuing partial fee refunds to impacted purchasers to resolve the agency’s concerns.
“This settlement covers a limited number of transactions, spanning just three days in May 2025, where some listings on our site may have displayed ticket prices exclusive of fees,” the spokesperson said.
The federal order additionally mandates that StubHub must display complete pricing more clearly across its website.
The enforcement action reflects heightened regulatory activity following a Trump administration directive from March of last year instructing the FTC to “take appropriate action … to ensure price transparency at all stages of the ticket-purchase process, including the secondary ticketing market.”
