Thousands of shoppers across the United States encountered technical problems while trying to use Amazon’s website on Thursday afternoon, according to outage tracking service Downdetector.com.
By 3:26 p.m. Eastern Time, more than 20,300 people had reported difficulties accessing the popular online retailer’s services. Downdetector monitors service disruptions by gathering reports from multiple sources, though the platform notes that actual user impact numbers could differ from reported figures.
Social media users complained about various technical issues, including problems signing into their accounts, completing purchases during checkout, and navigating through product listings on Amazon’s platform.
An Amazon company representative acknowledged the widespread problems, stating: “We’re sorry that some customers may be experiencing issues while shopping. We appreciate customers’ patience as we work to resolve the issue.”
The online retail giant has not provided additional details about what caused the service interruption or when full functionality would be restored.
