Federal authorities announced Monday that they have wrapped up their investigation into Delta Air Lines’ catastrophic operational breakdown from July 2024, choosing not to pursue any penalties against the carrier.
The crisis was set off by a widespread CrowdStrike software outage that left 1.3 million Delta customers stranded or with severely disrupted travel plans. While other major airlines managed to bounce back from the outage relatively quickly, Delta’s recovery was notably slower, prompting the Biden administration to launch a formal inquiry into how the airline handled the situation.
A spokesperson for the U.S. Transportation Department said the review concluded that Delta took appropriate steps to address the fallout for its customers. “Delta’s passengers received prompt refunds, adequate baggage assistance, and appropriate assistance for passengers with disabilities,” the spokesperson stated.
With those findings in hand, the Trump administration determined no further action was warranted and officially closed the case.
