Amazon Web Services announced Thursday the rollout of a new artificial intelligence system designed to streamline healthcare operations and improve patient care access.
The technology platform, called Amazon Connect Health, works with existing electronic medical record systems to handle patient verification, schedule appointments, compile medical histories, create clinical documentation, and process medical coding tasks.
The AI-powered system operates continuously throughout the day and night, instantly booking patient appointments while forwarding more complicated situations to human staff when necessary. The technology uses specialized machine learning trained on healthcare-specific information and medical guidelines.
Amazon says the platform undergoes rigorous testing for safety and accuracy, including reviews by medical professionals to ensure reliability.
UC San Diego Health, an early adopter of the technology, reports cutting one minute from each phone call and seeing call abandonment rates drop by as much as 60 percent since implementing the system.
The platform can record conversations between doctors and patients during medical visits, create draft clinical notes for healthcare providers to review immediately, and produce easy-to-understand summaries for patients.
To maintain transparency, Amazon Connect Health includes a feature called evidence mapping that connects AI-generated information directly back to its original source, such as call recordings and medical records.
Amazon One Medical has utilized the documentation capabilities for over one million patient visits, with high adoption rates among clinicians who use it regularly each week.
