SALISBURY, Md. – TidalHealth has introduced a new identity verification option for its MyChart platform by partnering with CLEAR, a biometric technology company known for its secure digital ID services. The health system said the move is designed to give patients a faster and more streamlined way to confirm their identity when setting up a MyChart account or recovering login information.
The new feature allows patients to use CLEAR’s mobile verification process during account creation or when resetting a forgotten password. Instead of contacting support staff, users can complete the process through their smartphone or the MyChart app.
TidalHealth officials said the addition is intended to reduce wait times and make it easier for patients to access their health records. CLEAR uses biometric matching to confirm identity and requires users to provide consent before participating. Patients who choose the option can either create a new CLEAR profile using a government issued ID or verify an existing profile with a brief photo capture. Once the CLEAR process is completed, patients return to MyChart to finalize their login credentials under TidalHealth’s security requirements.
According to TidalHealth, the platform remains optional for all users, and those who prefer traditional verification methods may continue using them. The organization said the technology is meant to offer an additional secure pathway for individuals who want a faster self service option for accessing their digital health information.
Photo: Courtesy of TidalHealth