Delaware state officials are rolling out a new Enhanced 911 system designed to improve emergency response with advanced capabilities like live video streaming, photo sharing, and text translation. Governor Matthew Meyer and Secretary of Safety and Homeland Security Joshua Bushweller will showcase the upgraded service during a demonstration on Thursday, April 17, at 1 p.m. at the Dover Police Department. The demonstration will take place at 400 S. Queen Street.
The new system aims to provide 911 operators with real-time tools to better understand emergency situations and dispatch help more quickly and accurately. Features like live video and photo capabilities will allow operators to gain immediate visual context, while text translation will assist callers who may have language barriers or difficulty communicating. The Dover Police Department Communications Center is one of the first facilities in the nation to implement the new system, which state officials plan to expand across all Public Safety Answering Points in Delaware by 2026.
