DOVER, Del. — The Delaware Division of Motor Vehicles announced plans to launch a redesigned and ADA-compliant E-ZPass website on Thursday, November 13. According to state officials, the updated site at EZPassDE.com will feature a modern design, easier navigation, and improved tools for customers to manage their accounts. The upgrade introduces a new monthly Toll by Plate billing system that combines all toll transactions into one statement. Drivers will have 60 days to pay before any penalties apply under Title 21 of the Delaware Code. Exit ramps will move to a cashless Toll by Plate format, meaning customers without an E-ZPass will receive an invoice by mail. Cash will remain accepted on SR-1 and I-95. The new website will also provide expanded account options, including text and email alerts for low balances and automatic credit card updates to help prevent service interruptions.
Officials confirmed that all E-ZPass Delaware online and phone services will be temporarily unavailable from 8 p.m. on November 13 until 7 a.m. on November 18 while the upgrade is completed. During that time, payments and account updates cannot be processed. No late fees or penalties will be assessed while the system is offline. For help with E-ZPass accounts, visit EZPassDE.com, stop by the Customer Service Center in downtown Dover, email ezpassde@transcore.com, or call 1-888-397-2773.
